Refund policy

REFUND AND RETURNS POLICY

Made to order and personalised items Our framed shirts are made to your specification. You choose the club, season, kit type, name and number, frame colour and mount colour, and the shirt is sourced and framed specifically for your order.

Under UK and EU consumer law, goods that are made to a customer's specification or are clearly personalised are exempt from the standard right to cancel for change of mind. Because each frame is made uniquely for you, we are not able to accept returns or offer refunds simply because you have changed your mind.

This does not affect your legal rights if an item arrives damaged, faulty or not as described. See below.

Non personalised items, such as our picture light, are covered by the standard 14 day right to cancel from the day you receive them, provided they are unused and in their original condition.

If your order arrives damaged or faulty We take great care in packing every order, and the front is shatterproof perspex rather than glass, but if anything arrives damaged, faulty or not as described, contact us within 14 days of delivery at juniorsavane@frmddecor.com with your order number and a photo. We will arrange a replacement or a refund. You will not need to return the damaged item unless we ask.

How to contact us For anything to do with your order, message us first at juniorsavane@frmddecor.com. We are one person and we will always try to put things right.

Refund timing Where a refund is due, we will process it to your original payment method within 14 days of agreeing it or of receiving the returned item, whichever applies.

Return shipping Where a return is agreed for a non personalised item under the right to cancel, you are responsible for the cost of returning it. Where an item is damaged, faulty or not as described, we cover return shipping.

Questions: juniorsavane@frmddecor.com