Privacy policy
PRIVACY POLICY
This policy explains what information we collect when you use frmddecor.com, why we collect it, and how we look after it.
Who we are FRMD Decor is a small business based in London, United Kingdom. For any privacy question, contact juniorsavane@frmddecor.com.
What we collect When you place an order or contact us, we collect the information you give us: your name, delivery and billing address, email address, phone number where provided, and the details you enter to personalise your frame. We also collect order and payment information needed to process your purchase. When you browse the site, some technical information such as your device and usage data may be collected through cookies to help the site work and improve.
Payment information Payments are handled by our payment providers, including Shopify Payments and the payment methods offered at checkout. We do not store your full card details. Payment is processed securely by the provider.
Why we use it We use your information to process and deliver your order, to contact you about your order, to provide customer support, and, only if you have asked to hear from us, to send you updates. We do not sell your personal information.
Sharing We share information only where needed to run the business: with our shipping and fulfilment partners to deliver your order, with our payment providers to take payment, and with service providers such as our store platform and review platform. We may share information where required by law.
Your rights You have the right to ask what personal information we hold about you, to have it corrected, and in most cases to ask us to delete it. To exercise any of these, email juniorsavane@frmddecor.com.
Marketing If you sign up for our emails you can unsubscribe at any time using the link in any email, or by emailing us.
Cookies Our site uses cookies to function and to understand how it is used. You can control cookies through your browser settings.
Changes We may update this policy from time to time. The current version is always the one on this page.
Contact for any privacy matter: juniorsavane@frmddecor.com